Grievance Mechanisms for Social Amelioration Program.
On 20 April 2020, the Department of Social Welfare and Development Undersecretary Camilo Gudmalin, thru a virtual press conference, encourages the concerned families who believe that they are eligible to receive social amelioration but were not included in the list of beneficiaries in the Social Amelioration Program to address their concerns in the Grievance Redress System (GRS) set up by the DSWD. Under DSWD Memorandum Circular No. 09 s. 2020 or the Omnibus Guidelines, families that are not listed in SAP can file their appeal with their respective Local Social Welfare and Development Office (LSWDO) within three (3) days from the distribution of SAP in their barangay. The LSWDO shall forward their grievances to the DSWD Field Office for evaluation within three (3) days from the receipt of the complaint. The public is also encouraged to report any anomalies or irregularities the conduct of the delivery of SAP thru GRS. They may address their grievances at the following numbers:
Under the same Memorandum Circular, all grievances related to the SAP implementation will be managed and monitored by the DSWD Central Office- Information and Communications Technology Management Service Operations Center through its 24/7 hotline number 16545. The Omnibus Guidelines also provides that the office is required to respond to the said report within twenty four (24) hour from the receipt of the complaint.
For queries, updates and other legal concerns, you may contact us from Mondays to Fridays, 9:00 AM to 6:00 PM, through the following: